Frequently Asked Questions

 

 

Opening Times

 

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What are your opening hours?

We open from 12 noon each day and stay open until late each evening. We close when all the bands go home! We don’t usually book rehearsal after 11pm or in the morning but if there are exceptional circumstances we can make arrangements for you, although this will need to be checked with management and will need to be booked a few days in advance.

 

When is reception open?

Reception opens at 5pm in the weekdays and 12 noon at the weekends. There are staff present from 12 noon so if you have a booking or just drop by to rehearse there will be someone available to assist you. Just knock the door or call 0116 2230303 and someone will let you in

 

 

 

Booking a Hourly Rehearsal

 

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How do I book a rehearsal?

The best way is to call us on 0116 2230303 and we can talk you through the best rehearsal room for your requirements. Each room is unique in its equipment, size and colour so you can choose a room that really does suit your bands sound or budget.

You can also book by email or through our Facebook page but our response time may be 24 hours so if it’s an imminent inquiry then its best to call.

We will ask you for a booking name and telephone number to secure the booking. We don’t do ‘penciled in’ you’re either coming or you’re not. ;)

 

Why don’t you provide an on line booking system on your website?

Because we want to provide you with a personal service so we can make sure you get the most out of your rehearsal and you have the opportunity to ask us any questions before you get here.

 

Is there a set amount of time I have to book for?
Not at all, you can book on the hour or on the half hour and you can choose to rehearse however long you like, two hours, two and a half hours, three hours - whatever is best for you

 

When and how do I pay?

You pay the receptionist upon arrival, you can pay by cash or card (minimum £5 on card)

 

Can we spit payments between band members?

Of course, you can all part pay for the rehearsal when you arrive, you can also each choose to do cash or card as long as each card payment in a minimum of £5.

 

What is your cancellation policy?

We do not charge you any fees upfront or any fees for cancellation. We do ask that you give us as much notice as possible. The more notice we have, the more opportunity there is for someone else to book the slot.

 

What if I just don’t show up?

Then we’ll be very disappointed! We usually call you to inquire as to your absence but again we don’t charge you for this – we just hope you feel guilty.

 

How about if I want the same time, same room every week?

We can provide you with a ‘regular booking’ this will reserve your room each week don’t have to bother with repeatedly booking your rehearsals. We require that you cancel with us any weeks you know you cant do with as much notice as possible. Just ask the receptionist for this service.

 

Rehearsing at Stayfree

 

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What do I need to bring?

Drummers should definitely bring their own cymbals, we do not officially provide cymbals but we do have some roundish bits of metal that you can borrow. We do provide clutch, cups, felts, and wing nuts but we don’t provide cymbal savers. Each room has drum pedal, stool and snare but feel free to bring your own if you prefer your own kit. We occasionally have drum sticks you can borrow but we do sell them at £3.50 and carry 2B, 5A, 5B and 7A

Guitarists, if you forget your lead or strap we have ones you can borrow. We also sell these in the shop along with plectrums, strings, tuners and other accessories. We have guitars available to hire for £2 for the rehearsal as well

Singers, we provide mics and leads but it’s worth mentioning our house mics get a lot of use so you might want to bring your own.

If you’re not sure just call us and ask, we always try our best to provide you with whatever you need.

 

What comes in the room?

Each room, regardless of size has 2 guitar amps, bass amp, drumkit and PA. Each room has a different set up so you can pick the room that suits you best. We also provide cabs so you can bring your own head should you want to. On the occasion that equipment is out for service we will do our best to provide as similar make and model as what we advertise.

 

I want to rehearse in the Green Room but I like using the amp in the White Room, can I have this amp in my rehearsal?

Sorry but you will have to book the White Room if you want to use amps in the White Room room. We advertise and book each room inclusive of equipment so you are paying for the room and the equipment that comes with that room

 

What if I need an extra amp?

We always have spares of everything. If you need an additional amp or cab for your rehearsal just ask at reception. We don’t charge you to have extra kit, though this will usually be a Line 6 Spider combo. You can’t select amps out of other rooms as other customers will have booked these amps for their rehearsal.

 

What if I’m having difficulties with the equipment?

Please let us know straight the way if you are having issues like problems with an amp or mic or break a drum skin. The receptionist is there to help you get the most out of your rehearsal and will be able to solve any issues as quickly as possible so you can get on with making some noise!

 

I’m not sure how to set up the drum kit/ PA/ amp can you help?

Of course! That’s what we are here for, just ask the receptionist and they will be happy to set the room up and show you what to do in the future. Don’t ever feel awkward asking for help, remember we’ve seen it all before and it’s all part of the service 

 

You have an extensive CCTV system, are there cameras in the rooms?

No, we will never put cameras in our rehearsal rooms, this is your time and your space to be creative and enjoy the experience. We consider recording rehearsals to be an abuse of your rights to privacy.

 

Resident Rooms

 

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I really want a resident room, I have read you are currently full and have a waiting list but how long should I expect to wait?

This is a hard question as it depends on what happens with each individual band, so we can’t pinpoint a time for you. Our waiting list is long and often people move on before a room becomes available so we suggest re registering your interest every couple of months so you’re fresh in our minds when a room does become available

 

What is included with a resident room?

We don’t provide any equipment, it is an empty room that you can hire from us monthly

 

What are the benefits of having a resident room at Stayfree?

Well for a start of, you’re part of a community of many other bands and musicians that use of rooms. We have a manned reception, lounge area, snacks and drinks vending, bar outlet, spares shop:- all at your door. You also benefit from free customer parking, CCTV throughout the building and public liability insurance. Please note you will have to insure your equipment yourselves. We do not provide external keys to resident bands but will be available to give you 24 hours access as and when you need it.

 

 

Equipment Hire

 

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I would like to hire equipment from Stayfree for my gig, how do I do this?

All of our equipment is available to hire subject to availability. Each amp has a label describing its make, model and hire price. Priority is given to rehearsal room use but if a piece of equipment hasn’t been booked for rehearsal it is available to hire. If you are interested in enquiring about availability please email Caroline; admin@stayfree.co.uk  The receptionist cannot book out equipment for hire, but they can pass on details for Caroline to get back to you. Once the hire has been booked in with Caroline, it will be ready for you to collect and/or test at the arranged time.

 

What do I need to hire equipment?

You will need to bring 2 forms of ID with you, photo and address. A UK driver’s license is good, alternatively passport and utility bill or bank statement less than 3 months old.  There is 100% of the hire price as deposit required also. E.g hire = £25 so deposit = £25 = £50 in total. We will return the deposit to you when the hire equipment is returned

 

It’s an emergency and I need a piece of equipment or drum hardware right now, help!?

Give us a call, we will help you the very best we can. We usually have spares of everything so there is bound to be something we can hire you. But remember you will still need to have ID on you to hire!

 

I need a PA for my bands gig, can you help?

This does depend on your requirements. We supply Vocal PAs which means they are for singers and maybe keyboards or a bit of backing track. They are not backline PAs. Backline PAs are also used to amplify guitar amps and bass amps. You will need to explain to us what the PA is being used for before we can tell if we have anything suitable.

 

What’s the minimum amount I can hire from you?

If you just need a drum stool or microphone and stand for example, that’s fine, our minimum hire fee is £10 (+ £10 deposit)

 

 

Other Services

 

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Is the Stayfree Spares Shop just for people who rehearse at Stayfree?

No, it’s for anyone who needs it. As we are open until 10/11/12 at night each evening, it’s ideal for emergencies or if you are just passing and need some strings. Anyone is welcome.

 

The Spares Shop doesn’t have what I want

Then tell us! We regularly update our product lines. You can use our suggestions form at the bottom of this page

 

I see you sell alcohol at Stayfree, how does that work?

We still operate our Lock 42 Premises License so any alcoholic drinks you buy will be from Lock 42 Ltd. All staff have been trained by Lock 42 in the sale of alcohol and will operate a strict ‘Challenge 21’ one drink per ID policy. We have a locked beer fridge that is only accessible by the receptionist. It is designed for people who would like a beer during their rehearsal, it is not a bar and does not do any sort of volume.

 

I see there are drum lessons at Stayfree, how do I book a lesson?

The drum lessons are run by Adam Reeves, he runs his business in our building. Any enquries and bookings will have to be directed at him. You can contact Adam on 07983 410082 or info@thedrum-teacher.com

 

 

Feedback/ Your Experiences

 

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I had a great time rehearsing at your place and want to let you know

We would love it if you reviewed us on our Facebook or Google page so others can see how we are doing.

 

I have had a negative experience using your facilities what should I do?

If something has happened that you are not happy about, we want to know so we can correct it for the future and also keep you as a customer. We would appreciate it if you contacted us directly with your grievance rather than give us negative reviews without giving us the opportunity to resolve your issue. The receptionist may not have authority to deal with the situation so we recommend emailing md@stayfree.co.uk. Here you’ll get a direct response from a Director who will want to resolve any issue you may have. We will aim to reply with a resolution within 5 working days.

 

 

 

Suggestions and Other

 

How do I get job at Stayfree?

We love employing local musicians as receptionists/ rehearsal room assistants. We might not have a job at the time of enquiry but we keep CVs on file for when positions become available. We don’t often advertise so the best thing to do is email us your CV and interest. Please remember to tell us about your band and other musical activities so we can put a face to the name.

 

I have some suggestions for you, what’s the best way to tell you?

You can use the suggestions form at the bottom of this page

 

I have a question that isn’t listed here, what should I do?

Please give us a call on 0116 2230303, we’re happy to help. Or email us; music@stayfree.co.uk

 

If you would like to give us any suggestions please do so on the form below, you can do this anonymously if you wish

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